Shipping Policy

Embroidered Jerseys is a Singapore-registered business, with orders fulfilled and dispatched from our warehouse in Perth, Western Australia.

Order Processing

In-stock orders are generally processed and dispatched within 1–3 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

Preorder products may have a different estimated dispatch date. Any applicable preorder timeframe will be displayed on the relevant product page.

Australian Shipping

All Australian orders are dispatched from our Perth fulfilment warehouse and include tracking.

Standard Shipping

Cost: AUD $11
Estimated delivery: 3–7 business days after dispatch

Express Shipping

Cost: AUD $14.95
Estimated delivery: 1–4 business days after dispatch

Delivery to regional or remote areas may take longer.

Express shipping refers to the delivery service selected at checkout. It does not reduce the order processing timeframe unless otherwise stated.

International Shipping

International shipping is available to eligible countries shown at checkout. All international orders include tracking where supported by the delivery provider.

International Standard Shipping

Cost: AUD $27.95
Estimated delivery: 9–25 business days after dispatch

International Express Shipping

Cost: AUD $40
Estimated delivery: 7–18 business days after dispatch

International delivery timeframes are estimates and may be affected by customs processing, local postal services, public holidays or other delays outside our control.

Customs, Duties and Import Taxes

International customers are responsible for any customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee paid to Embroidered Jerseys.

We are unable to declare an order at a lower value or mark a commercial purchase as a gift.

Order Tracking

Tracking details will be sent to the email address provided at checkout once the order has been dispatched.

Tracking information may take a short period to become active after the parcel has been collected or lodged with the delivery provider.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional postage charges may apply if an order is returned to us because an incorrect or incomplete address was provided.

Delayed or Missing Parcels

Delivery estimates are provided as a guide and are not guaranteed.

Delays may occur due to weather, customs processing, carrier disruptions, public holidays, peak shopping periods or circumstances outside our control.

Please contact us if:

• An Australian standard order has not arrived within 10 business days after dispatch.

• An Australian express order has not arrived within 7 business days after dispatch.

• An international standard order has not arrived within 30 business days after dispatch.

• An international express order has not arrived within 22 business days after dispatch.

We will review the tracking information and assist with lodging an enquiry with the delivery provider where appropriate.

Lost, Damaged or Incorrect Orders

Please contact us promptly if your parcel arrives damaged, your order is incorrect or tracking indicates that the parcel may have been lost.

Include your order number and clear photographs where relevant so we can assess the issue.

Please note that a parcel marked as delivered by the carrier is not automatically considered lost. We may ask you to check the delivery location, household members, neighbours or local delivery facility before an investigation is opened.

Returns

Approved returns are processed through our Australian returns warehouse.

Please do not send a return without contacting us first. For eligibility, instructions and applicable costs, please review our Refund Policy.

Contact Us

For shipping enquiries, please contact:

Embroidered Jerseys
Email: markwongvinnhowe@gmail.com
Phone: +61 424 848 466

Australian fulfilment and returns warehouse:
7 Francisco Crescent
Bull Creek WA 6149
Australia